HotCrate Help Center

Welcome to HotCrate! This app was built by Evan Olson for Sandpiper Media Group, to help with the company's management of rentals.

HotCrate is rental management software a single business uses to run its own catalog. It is not a marketplace, and it does not list businesses together or let customers shop across them. It helps you organize inventory, manage availability, track rentals, and handle logistics. It does not provide insurance, protection, or recovery if equipment is lost, stolen, or damaged during a rental. You remain responsible for protecting your gear and for all decisions about who you choose to rent to. For more information, visit the terms.

These docs explain how to manage your inventory, set up your catalog, handle rentals, and share your gear list with customers.

Owner guides

Everything you need to run your rental business in HotCrate.

• Getting Started - account setup, first items, and how HotCrate works
• Inventory & Availability - add and manage items, set quantities and pricing, block dates
• Rentals & Customers - create rentals, track the rental lifecycle, manage customers
• Public Catalog & Embed - share your catalog, embed it on your website, and use the Rate Card
• Settings & Account - organization settings, branding, extensions
• Billing & Plans - Free vs Pro, upgrading, and plan limits
• Troubleshooting - common issues with catalogs, embeds, sign-in, and pricing

For renters

Guides for customers of a rental business that uses HotCrate to run its catalog.

• For Renters - browsing a catalog, using the Crate, and submitting rental inquiries